Welcome to Yusr Platform for Productive Families.
By accessing, registering, browsing, listing products, or placing orders through the platform, you agree to comply with these Terms and Conditions, the Privacy Policy, and any operational policies published on the platform.
For the purposes of these Terms and Conditions, the following terms shall have the meanings assigned to them below:
Platform: Yusr Platform for Productive Families, including the website, application, or any digital channel affiliated with it.
User: Any person who uses the platform, whether as a visitor, customer, productive family, or service provider.
Productive Family: Any individual, family, home-based business, or small project that lists products or services through the platform.
Customer: Any person who browses, orders, or purchases products or services through the platform.
Products: Goods or services offered by productive families on the platform.
Order: Any purchase or booking made through the platform.
Yusr Platform operates as a digital intermediary that enables productive families to display their products and services and helps customers access them in an organized and reliable manner.
The platform is not considered the manufacturer, producer, owner, or direct seller of the listed products unless expressly stated otherwise on the product or service page.
Users must provide accurate, complete, and up-to-date information when registering or creating an account.
Users are responsible for maintaining the confidentiality of their login details and for all activities carried out through their accounts.
The platform reserves the right to suspend, restrict, or terminate any account if it is used in violation of these Terms, applicable laws, public morals, or in a way that harms the platform or other users.
Users may not use the platform for any unlawful, fraudulent, misleading, or abusive purpose.
Productive families must comply with the following:
List genuine products that match the published description, photos, and details.
Clearly state the final product price and any additional fees, if applicable.
Ensure the quality, safety, and usability of the products offered.
Clarify the expected preparation or delivery time.
Avoid listing prohibited, illegal, misleading, or inappropriate products.
Avoid using images, trademarks, or content owned by others without authorization.
Communicate with customers respectfully and professionally.
Comply with the exchange and return policy adopted by the platform.
Keep product availability and information updated.
Bear responsibility for any inaccurate, misleading, or false product information.
Customers must comply with the following:
Provide accurate information when placing an order, including name, contact number, and delivery address.
Review product details before confirming the order.
Pay the order value and any related fees, if applicable.
Communicate respectfully with productive families and the platform team.
Avoid misuse of the platform, fake orders, fraudulent activities, or malicious complaints.
Receive the order at the agreed time and place when required.
Prices displayed on the platform are in Saudi Riyals unless otherwise stated.
Prices may vary depending on product type, quantity, packaging options, delivery method, or other available choices.
The platform strives to ensure the clarity of prices and product details; however, productive families are responsible for the accuracy of the information related to their products.
In the event of a clear pricing or product description error, the platform or the productive family may cancel or amend the order after notifying the customer.
Orders are confirmed according to the approved process on the platform.
The platform may provide various payment methods, including electronic payment, cash on delivery, bank transfer, or any other available method.
An order is considered confirmed after completing the required steps and receiving an order confirmation or acceptance notice.
The platform reserves the right to reject or cancel any order in case of incorrect information, product unavailability, suspected misuse, or violation of these Terms.
Delivery time may vary depending on the product type, the location of the productive family, the customer’s location, and the delivery method.
Delivery may be carried out by the productive family, a delivery representative, a shipping company, or through direct pickup, depending on the available options.
The platform shall not be liable for delays caused by circumstances beyond its control, including weather conditions, shipping service disruptions, incorrect customer information, or lack of customer response.
Customers must provide accurate contact details and a clear delivery location to facilitate the delivery process.
Customers may request an exchange or return in accordance with the policy published on the platform and depending on the nature of the product.
Some products may not be eligible for return or exchange for health, food safety, hygiene, or customization reasons. This may include fresh food, custom-made products, used products, opened products, or products with damaged packaging, unless the product is defective or does not match the order.
If a product arrives damaged or does not match its description, the customer must notify the platform within a reasonable period after receipt and provide the required evidence, such as photos or supporting documents.
Exchange and return requests will be reviewed after verifying the case and communicating with the relevant productive family.
Customers may review products or productive families based on their actual experience.
The platform reserves the right to remove or hide any review or comment that includes abuse, defamation, misleading information, inappropriate language, spam, or unlawful content.
Reviews may not be used to intentionally harm productive families, competitors, other users, or the platform.
All logos, designs, interfaces, texts, trademarks, and visual elements related to Yusr Platform are owned by or licensed to the platform.
No part of the platform’s content may be copied, modified, reused, republished, or distributed without prior written consent.
Productive families confirm that they have the legal right to use any images, texts, logos, or content they upload to the platform.
The platform is committed to protecting user data and using it only for purposes necessary to provide the service, including account creation, order processing, communication, payment, delivery, service improvement, and complaint handling.
The platform does not sell user data to third parties.
Certain necessary data may be shared with productive families, payment providers, delivery companies, service providers, or competent authorities when required and only to the extent necessary.
By using the platform, users consent to the processing of their data in accordance with the approved Privacy Policy.
The platform seeks to provide a reliable and organized user experience; however, it does not guarantee that the service will be uninterrupted, error-free, or available at all times.
Productive families are directly responsible for the quality, safety, accuracy, preparation, and delivery of their products according to the published information.
The platform shall not be liable for indirect losses, damages, or consequences resulting from misuse of the platform, user error, inaccurate product information, or violations committed by productive families.
It is prohibited to list or sell any products that violate applicable laws, public morals, rights of others, or platform policies. This includes, but is not limited to:
Counterfeit products or products that infringe intellectual property rights.
Products of unknown origin or unsafe products.
Products prohibited by law.
Products containing unlicensed medical, therapeutic, or health claims.
Any offensive, misleading, harmful, or inappropriate content or product.
The platform reserves the right to remove any violating product without prior notice.
Users may contact the platform administration to submit complaints, inquiries, or support requests through the approved communication channels available on the platform.
The platform will seek to handle complaints within a reasonable period. Processing a complaint may require additional information, documents, or evidence from the customer or the productive family.
The platform may suspend, restrict, or delete any account or product in the following cases:
Violation of these Terms and Conditions.
Providing false, inaccurate, or misleading information.
Misuse of the platform.
Causing harm to customers, productive families, other users, or the reputation of the platform.
Violation of applicable laws, regulations, or public morals.
Yusr Platform reserves the right to amend these Terms and Conditions at any time.
Any amendment shall become effective from the date of publication on the platform.
Continued use of the platform after the publication of amendments constitutes acceptance of the updated Terms and Conditions.
These Terms and Conditions shall be governed by the laws and regulations applicable in the Kingdom of Saudi Arabia.
In the event of any dispute, the parties shall first seek to resolve it amicably. If no amicable settlement is reached, the dispute shall be referred to the competent authority in accordance with applicable laws.
By using Yusr Platform for Productive Families, you acknowledge that you have read, understood, and agreed to comply with these Terms and Conditions.
